Warranty & Repair

2. Scope of the Warranty

Our lifetime warranty covers:

• Manufacturing defects – such as faulty stitching, fabric flaws, or construction issues present at the time of purchase.

• Hardware defects – issues with closures, fastenings, or decorative elements that fail under normal use.

3. What’s Not Covered

While we strive to keep your kimono beautiful for years to come, the warranty does not cover:

• Normal wear and tear from regular use

• Stains, fading, or fabric damage due to sun exposure, washing, or cleaning methods

• Damage caused by accident, misuse, neglect, or alterations by third parties

• Damage from moths, insects, or environmental conditions (e.g., mold, damp)

• Loss or theft

4. Repair & Return

Repairs are typically completed within [X] weeks, and we will return the kimono via tracked delivery.

5. How to Request a Repair

1. Contact Us – Email us at [Insert Service Email] with:

   • Your name and contact details

   • Proof of purchase (order number, receipt, or gift registry confirmation)

   • Photos of the item and the area needing repair

2. Assessment – Our team will assess whether the repair falls under warranty.

3. Shipping Instructions – If approved, we will provide the shipping address and packaging guidelines.

6. Shipping Costs